No, I didn't just fling off some made-up, random reply to a client's enquiry.
Yes, I know there's a standard response to that query, and of course I used it. I rewrote the damn thing from scratch, remember, to replace the abomination you copy-and-pasted together from a dozen differenty-formatted sources without understanding anything you were talking about.
I'm hardly likely to forget anything associated with something that would have made small children weep and goats go blind simply from looking at it, now, am I?
(I'd have been less annoyed if he'd actually looked at the text right below the client's reply where he would have seen exactly what I sent them.)
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