I discovered a couple of weeks back that there was a particular product suite that was proving difficult to track because Ted E. had created it as a subset of another product from the same company (a quick analogy would be listing Microsoft Office as being a subset of Microsoft Word). I tried to convince him not to do this because it wasn't just contrary to how the database is supposed to work, it's just plain wrong. But he didn't want to change it, because that requires a lot messing about to update all the records.
So I create new product entires in the database to match what the orders should be, so he can use it for future reference (he wasn't interested in trying to understand the way the products were sold, so I had to set them up myself - no big problem, because at least that way I know they're done right).
Now I find the ignorant bugger is still doing it, "because that's how I did it last time". In other words, it's more convenient for him if he keeps entering incorrect data rather than apply a little brain power - not a lot, just selecting something from a drop-down list - and do it right.
And I know when I take this to him shortly and explain again what's gone wrong, two things will happen:
- he'll react with injured innocence and repeat that he's just ordering it how it's always been ordered, and if we get the right stuff in the end, what's the harm?
- my blood pressure will soar, and I'll be fighting the urge to break office furniture over his head.
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