25 May, 2011

The Rapture, continued

The saga of our own personal Rapture (otherwise known as the new service desk tool) continues.

The problem of everyone receiving email notifications for everything has been resolved. Not by the area managing the service desk software, however, but by users discovering the settings allowing them to specify what they'd like to be notified about and passing this along by word of mouth.

Naturally everyone did the obvious thing, and and now no-one is receiving any notifications at all.

And on a (possibly) unrelated note, Gollum (one of the chief suspects for requesting the mass auto-spamming of all staff) has disappeared on several weeks' leave. Presumably this had been planned for a while, but it wasn't actually revealed to anyone who needed to know - including, it appears, the team he manages.

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