"Hi, I placed a request for some software two weeks ago, but my financial approver says they haven't seen it turn up in their queue to be authorised."
"Hmm, let me check that... Okay, that would be because you listed yourself as the financial approver, so any notifications will go straight to you, not them. I've fixed that up for you."
"Oh. Thanks."
The best part is she's received a reminder every day for the last fortnight informing her the request was waiting for *her* to authorise, and hasn't once questioned why she's been receiving the notifications ... presumably because she didn't read them and simply deleted them on sight.
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