Who supports the support staff?

Oh, it looks like he's decided to cram in as much as he can before he goes. A passing phone-support tech was on a desperate run for coffee when Ted stopped just short of physically dragging him to the phone to help one of our clients that Ted (unsurprisingly) was struggling with.

"My coffee break!" gasps the increasingly desperate tech when he finally manages to escape the phone call, "It's almost over! You're killing me, man!"

He makes a break for the door.

"Wait up," calls Ted, "I'll come with you." And vanishes yet again.