05 February, 2010

Sometimes it's too easy

For a variety of reasons we don't support Windows Vista here. In hindsight this seems like an especially obvious decision to make but, in reality, it owes more to extended procrastination by senior management afraid to make a decision one way or the other.

In Ted's world, this means that Vista doesn't exist. (I imagine there a lot of people who'd like to live in that world, too, but they should bear in in mind they'd be sharing it with Ted). So when a relatively important client calls with problems with a software installation on their home computer, and the increasingly desperate support person calls my area looking for advice, Ted manages to combine a little bit of knowledge (overhearing me mention some Vista users were having trouble with this particular piece of software) with ontological anxiety when, first, he tells the support tech that "Oh, they must be using Vista!" and then realises he's entered paradox country and starts to babble down the phone.

"Oh, wait. There isn't any Vista. They can't be running it, because no-one has it. But if no-one has it, how can people be having problems with it? Uhhh... I'm going to transfer you to someone else now."

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