09 February, 2010

Ted E. does not compute.

Ted's still struggling with the idea that a local support-oriented database isn't the same as the HR database that underpins most of the organisation. Kicking things off, he starts tormenting our long-suffering database developer for answers, and they've reminded him yet again they don't work in that area, can't tell him why it behaves in certain ways, and that he needs to direct those kind of questions towards the team that manage that system. I think the number of times he's been told this is now well into triple figures.

The Invertebrate's turn comes next: "I need an explanation for this."

The Invertebrate tries futiley to give the same explanation he's given Ted a couple of dozen times before (here, for instance) but quickly, if unsurprisingly, hits the infamous Ted E. brick wall.

"Wait, wait. Sorry, Ted, you've lost me. How does what you're showing me now relate to the problem you're having?"

"Oh, it doesn't. This is something else."

The Invertebrate limps away from the conversation after, in effect, telling Ted to try using his brain a little.

Ted decides that's a fool's game, and finally rings the team he should have called months ago for some answers about this. Luck or foresight were on their side, however (alternatively, and equally plausibly, they may have been trying frantically to stave off a system crash), and he had to content himself with leaving a petulant message.

I'm not optimistic they'll call him back, though. Any call that whines "I want to know how this works", without actually stating whether there's any reason other than idle curiosity tends to settle at the bottom of the call-back list.

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