15 January, 2009

Introducing the semi-functional illiterates

Ted E. is puzzled. He's been sending emails to an automated system rather than the staff who run the automated system, and one of them has finally emailed him back to tell him what he's doing, and why it won't get the kind of results he's hoping for.

They very kindly cc'ed the email to my entire group, which is why I now get to snigger at Ted E.'s expense.

But, as I say, he's puzzled ... and he's had to ask The Invertebrate if he understands what it means. And, if he does, can he please read it again to Ted E. and explain it as he goes.

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