The Stress Fiend is once again sitting on requests out of spite. Except, and this is the bit that's likely to come back and bite her, she's holding things up to spite the technician handling the job and the actual client simply has the misfortune to be collateral damage without even the flimsiest pretext of justification.
Unless, that is, you count the fact the tech has asked her a perfectly reasonable question that she doesn't know the answer to, in which case it's clearly his fault.
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