29 January, 2010

Idiot Season has started early this year, I see.

Some clients have a singular talent for asking the most staggeringly inane questions that leave you wanting to do nothing more than beat them about the head with a sack of bricks.

"Why is the information you sent me in this email different from the information you sent me in the previous one?"

Because, you misbegotten wretch, you told us the information in the previous one didn't seem to be correct. We checked into it, found that was the case, and sent you the correct details.  And if that still wasn't enough of a clue as to why they were different, the explanation at the start of the second email should have been a hint.

A normal person might be content to attain that level of stupidity or, at least, rest on their laurels for a few hours. Not this individual, however. He then follows it up with a phone call minutes later to repeat the question, trapping Ted E. on the phone for many long minutes (demonstrating again that it's an ill wind that blows no good), before being passed through to me with another riddle for the ages.

"This email I've received about these external training courses... there are prices listed next to them. Does that mean they cost money?"

Yes. Yes, it does.

"So that means they're not free, then?"

1 comment:

Anonymous said...

About typical for dealing with the general public. Clueless and wanting handholding, comfort, and free stuff. Be merciful, if you live long enough you may be on that side of the desk seaking answers in a hopeless misunderstood situation.