Daring to subvert the paradigm

You're familiar with the GIGO principle: Garbage In, Garbage Out?  It's not so much a principle here as a way of life, but you get the idea.

Ted E. has boldly gone where no man has gone before, reversed the polarity, and embraced the GOGI principle instead (Garbage Out, Gabage In).  Or, as he prefers to call it without a trace of irony whatsoever, "good customer service".

"I think there must be something wrong with out processes. I keep sending emails out to clients, and they keep sending replies back saying that they don't understand what they're supposed to do. We must be making it too hard for them."